Privacy Policy

Last Updated: July 2025

Advantage Shuttles is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This policy outlines how we collect, use, and safeguard your data when you use our website and services.

1. What We Collect

• Personal Identification Information: When you use our website—for example, by booking a ride or signing up for communications—you may provide your name, email address, phone number, and mailing address.

• Service-Related Information: We may collect details related to your journey, preferences, special accommodation requests, and other service-specific information.

• Usage and Diagnostic Information: We automatically collect technical data such as your IP address, browser type, device information, pages visited, and other usage statistics to help us enhance our website and services.

• Cookies and Similar Technologies: Our site uses cookies and other tracking tools to improve your browsing experience and analyze website traffic. You can alter your browser’s settings to manage these technologies, though this may impact certain functionalities.

2. How We Use Your Information

We use your personal information for various purposes, including:

• Service Delivery & Improvement: Tailoring and improving our transportation services, processing appointments, managing bookings, and addressing inquiries.

• Client Messaging and Communication:

• Service Notifications: With the phone number you provide, we send important messages related to your services. This includes booking confirmations, schedule updates, real-time alerts about your service (such as delays or changes), and post-service feedback requests.

• Promotional Communications: If you opt in, we may send promotional messages regarding new services, special offers, or community events via SMS or automated calls. You can unsubscribe from these communications at any time by following the opt-out instructions in each message or by contacting us.

• Internal Administration & Security: Processing payments, verifying customer identity, and protecting the security of both our website and our users.

• Legal Compliance: Meeting our legal obligations, practicing due diligence under local regulations, and cooperating with lawful requests by government or law enforcement agencies.

3. Sharing of Your Information

• Third-Party Service Providers: We may share your information with trusted service providers who assist with payment processing, communications (including bulk messaging services), website analytics, and other operational functions. These partners are contractually obligated to safeguard your data.

• Legal and Regulatory Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of Advantage Shuttles, its customers, or others.

• Business Transactions: In the event of a merger, acquisition, or sale of company assets, your personal data may be included as part of the transferred assets.

We Do Not Sell or Misuse Your Data
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Messaging & Communication

Your phone number and email help us keep you informed and connected.

Phone Messaging

• Consent: By providing your number, you consent to receive:

  • Transactional SMS (ride updates, confirmations, emergency alerts)

  • Promotional SMS (only if you’ve opted in)

• Opt-Out: You can opt out anytime via instructions in the message or by contacting us.

• Frequency: We send messages only when necessary to improve your experience.

Email Messaging

• Help & Support Instructions: Every email includes guidance on how to:

  • Contact support

  • Update preferences or unsubscribe

• Need help? Email info@advantageshuttles.com or call 587-997-3169

5. Data Security

We employ various technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access and Correction: You have the right to access, update, or correct your personal information.

• Opting Out: You can opt out of receiving promotional communications at any time. Instructions for opting out are provided in each message.

• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

7. Policy Updates

We may update this Privacy Policy from time to time. When substantive changes are made, we will update the effective date on this page and may provide additional notice as required by law.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please feel free to contact us:

• Phone: 587-997-3169

• Email: info@advantageshuttles.com

• Address: #1141, 3730 108 Ave NE, Calgary, AB