Privacy Policy
Effective Date: May 29th, 2025
At Advantage Shuttles, we are dedicated to protecting your personal information and ensuring its safe, responsible use. This Privacy Policy explains how we collect, process, and safeguard the information you provide when you access or use our website and services.
1. Information We Collect
Personal Identification Information: When you use our website—for example, by booking a ride or signing up for communications—you may provide your name, email address, phone number, and mailing address.
Service-Related Information: We may collect details related to your journey, preferences, special accommodation requests, and other service-specific information.
Usage and Diagnostic Information: We automatically collect technical data such as your IP address, browser type, device information, pages visited, and other usage statistics to help us enhance our website and services.
Cookies and Similar Technologies: Our site uses cookies and other tracking tools to improve your browsing experience and analyze website traffic. You can alter your browser’s settings to manage these technologies, though this may impact certain functionalities.
2. How We Use Your Information
We use your personal information for various purposes, including:
Service Delivery & Improvement: Tailoring and improving our transportation services, processing appointments, managing bookings, and addressing inquiries.
Client Messaging and Communication:
Service Notifications: With the phone number you provide, we send important messages related to your services. This includes booking confirmations, schedule updates, real-time alerts about your service (such as delays or changes), and post-service feedback requests.
Promotional Communications: If you opt in, we may send promotional messages regarding new services, special offers, or community events via SMS or automated calls. You can unsubscribe from these communications at any time by following the opt-out instructions in each message or by contacting us.
Internal Administration & Security: Processing payments, verifying customer identity, and protecting the security of both our website and our users.
Legal Compliance: Meeting our legal obligations, practicing due diligence under local regulations, and cooperating with lawful requests by government or law enforcement agencies.
3. How We Share Your Information
Third-Party Service Providers: We may share your information with trusted service providers who assist with payment processing, communications (including bulk messaging services), website analytics, and other operational functions. These partners are contractually obligated to safeguard your data.
Legal and Regulatory Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of Advantage Shuttles, its customers, or others.
Business Transactions: In the event of a merger, acquisition, or sale of company assets, your personal data may be included as part of the transferred assets.
4. Client Messaging and Communication
Your phone number is a vital part of our service process, and we take your messaging preferences seriously:
Consent and Purpose: By providing your phone number, you expressly consent to receive text and/or voice messages from Advantage Shuttles. These communications will focus on:
Transactional messages (e.g., ride confirmations, real-time service updates, emergency or safety alerts)
Promotional messages (e.g., news on special offers, service enhancements, or community events) but only when you’ve given explicit consent.
Opt-Out Options: You may opt out of promotional messaging at any time by following the opt-out instructions included in the messages or by contacting our support team. Please note that opting out of essential service notifications may affect your experience and our ability to communicate important service information.
Frequency and Timing: We strive to send messages only as needed to enhance your experience and ensure you have timely updates concerning your bookings.
5. Data Security
We employ various technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission is entirely secure, and we cannot guarantee absolute security.
6. Your Rights
Access and Correction: You have the right to access, update, or correct your personal information.
Opting Out: You can opt out of receiving promotional communications at any time. Instructions for opting out are provided in each message.
Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
7. Policy Changes
We may update this Privacy Policy from time to time. When substantive changes are made, we will update the effective date on this page and may provide additional notice as required by law.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please feel free to contact us:
Phone: 587-997-3169
Email: info@advantageshuttles.com
Address: #1141, 3730 108 Ave NE, Calgary, AB
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