Frequently asked questions

General Shuttle Services

Q: What areas do you serve?
We provide shuttle services throughout Calgary and surrounding areas, including Banff, Lake Louise, Waterton Lakes, Drumheller, and the Badlands.

Q: How do I book a shuttle?
You can book directly through our Contact Page or call us for immediate assistance. Advance bookings are recommended.

Q: Are your drivers licensed and insured?
Yes, all our drivers are professionally licensed, background-checked, and insured for your safety.

Custom Transportation

Q: What does “custom transportation” include?
We offer tailored shuttle services for corporate events, weddings, multi-stop itineraries, and emergency travel needs.

Q: Can I customize the route or stops?
Absolutely. Just share your itinerary and we’ll build a personalized travel plan.

Q: Do you offer last-minute bookings?
Yes, subject to availability. Contact us directly for urgent requests.

Airport Transfers

Q: Do you offer airport pickup and drop-off?
Absolutely. We provide private shuttle transfers from Calgary International Airport (YYC) to Banff, Lake Louise, and other destinations.

Q: Can I book a round-trip airport transfer?
Yes, round-trip bookings are available. Just let us know your return date and time during reservation.

Q: Do you offer child seats?
Yes, child seats are available upon request and are subject to additional fees. Please mention this when booking.

Tours

Q: What tours do you offer from Calgary?
We offer private tours to Banff, Lake Louise, Waterton Lakes, and the Badlands (Drumheller). Each tour includes scenic stops and optional add-ons.

Q: How many guests can join a tour?
Most tours accommodate up to 5 or 6 guests per vehicle. For larger groups, contact us for custom arrangements.

Q: Are entrance fees (e.g., Banff Gondola, Royal Tyrrell Museum) included?
Entrance fees are not included unless specified. We can assist with ticket bookings upon request.

Q: Can I customize the tour itinerary?
Yes, all tours are customizable. Let us know your preferences and we’ll tailor the experience.

School Bus Services

Q: Are your school buses safe for children?
Safety is our top priority. Our school buses are regularly inspected, and our drivers are certified and experienced in student transportation.

Q: Do you offer real-time tracking for school routes?
Yes, parents and schools can access real-time tracking and receive notifications for pickup and drop-off.

Pricing & Policies

Q: What are your rates?
Rates vary by service type and destination. Visit individual service pages or contact us for a quote.

Q: What is your cancellation policy?
Cancellations made 48 hours in advance are fully refundable. Late cancellations may incur a fee.

Q: Do you require a deposit?
Yes, a small deposit is required to confirm your booking. Full payment is due before the trip begins.